How do I return an item?
Our Easy Return Policy
We understand that sometimes you may need to return or exchange an item. That’s why we offer a 21-day* 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 21 days for an exchange or refund. Any credits or charges will be issued to the credit card used for the purchase unless you instruct us otherwise. Please allow us 15-20 business days to receive and process your return.
How to Return Goods
Please follow the easy instructions on the return form included with your order. Returns must be received within 21 days of the shipment date (15 days if a Bridal item -- please see below) along with the enclosed return form. Address your package to:
Important notes about returning undergarments
Our Simple Exchange Policy
We gladly pay for the re-shipping cost of exchanged merchandise (one exchange per order, please).
Exchange by phone - Call us at 866-979-6877. We’ll send in-stock items right away and credit your return once it is received and processed (please allow 3-4 weeks)
Exchange by Priority Mail - Simply list the new items you'd like in exchange on the return form and include the form in your return package (We strongly suggest Certified or Insured mail).
Errors or Damaged Merchandise
In the unlikely event you receive damaged or incorrect items, simply contact our customer service department and request a pre-paid label. Upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing.